Privacy policy

Life Rise (https://liferise.in/) is an internet-based platform (hereinafter referred to as the "Website", hereinafter referred to as the "Company", "we", "our", or "us").

By using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This document is published in compliance with Section 43A of the IT Act, 2000 and the SPDI Rules, 2011.

1. Information We Collect

To provide a personalized health experience, we collect the following categories of data:

Personal Information

  • Registration Data: Your name, email address, and phone number (verified via OTP).

  • Order Data: Items in your cart, delivery address, and transaction history. We do not store your credit card, debit card, or bank account details.

  • Usage Data: IP addresses, browser types, operating systems, and browsing patterns to improve our interface.

Sensitive Personal Data or Information (SPDI)

  • Diagnosis Data: Health conditions, symptoms, and physical/physiological data shared through our questionnaires or with a Doctor. This may include images uploaded for diagnostic purposes.

  • Consultation Data: Medical records, history, and mental/physical health conditions discussed during professional consultations.

  • Prescriptions: Digital records of medications prescribed to you through our platform.

2. How We Use Your Information

We use the collected information for the following "Purposes":

  • Service Delivery: Processing orders, facilitating Doctor consultations, and creating personalized treatment plans.

  • Communication: Sending updates regarding your health journey, order status, and responding to queries.

  • Optimization: Building better recommendation algorithms and conducting research to improve healthcare outcomes.

  • Compliance: Meeting legal obligations and preventing fraudulent activities.

  • Marketing: Providing you with information about new products or wellness tips (you may opt out of these at any time).

3. Disclosure & Sharing

We value your privacy and only share your data under specific circumstances:

  • Healthcare Professionals: Your SPDI is shared with licensed Doctors for diagnosis and treatment.

  • Logistics & Partners: Necessary personal info is shared with pharmacies and delivery partners to fulfill your orders.

  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

  • Legal Necessity: We will disclose information if required by a government order or law enforcement.

  • International Transfer: If data is transferred outside India, we ensure the recipient maintains the same rigorous security standards.

4. Security & Retention

Data Security

We implement industry-standard physical and electronic safeguards. Access to your data is restricted to authorized employees who are bound by strict confidentiality agreements.

Note: You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, contact us immediately.

Data Retention

We retain your SPDI only as long as necessary to fulfill the Purposes for which it was collected. Once the purpose is served, data is anonymized or destroyed, unless legal retention is required.

5. Cookies & Tracking

Life Rise uses cookies to remember your preferences and improve site performance. You can manage cookie settings through your browser; however, disabling them may limit your access to certain features of the Website.

6. Your Rights

  • Review & Update: You can request to review or update your personal information by contacting us.

  • Withdraw Consent: You may withdraw your consent for data processing at any time. Please note that doing so will result in the termination of our services to you, as we cannot provide healthcare without necessary data.

7. Contact Information & Grievance Redressal

If you have questions, feedback, or wish to report a grievance regarding your data, please contact our Grievance Officer:

  • Name: [Insert Name]

  • Address: [Insert Life Rise Office Address]

  • Email: contact@liferise.in

  • General Support: contact@liferise.in

Last Updated: February 2026